Support

Common is a small team. We answer every message, usually within two business days, faster for safety reports.

Who to email

Account & app help

support@common-app.co

Login problems, host application status, billing questions about your Traveler Pass, or anything that's not working as expected.

Safety & reporting

safety@common-app.co

Concerns about a host, a traveler, or content you've seen on Common. We treat reports about minors, trafficking, or exploitation with the highest priority and act within 24 hours.

Privacy & data requests

privacy@common-app.co

Access, deletion, or portability of your personal data (GDPR / PDPA / UU PDP / CCPA). You can also delete your account directly from the app: Profile → Delete account.

DSA, for users and authorities in the EU

dsa@common-app.co

Notice of allegedly illegal content, statements of reasons, internal complaints, and out-of-court dispute settlement under the EU Digital Services Act.

Legal & press

legal@common-app.co

Subpoenas, lawful requests, press inquiries, partnership requests.

Frequently asked

How do I delete my account?

Open the Common app, go to Profile → Delete account. Deletion is permanent. Some records may be retained for the period required by law (see our Privacy Policy).

How do I cancel my Traveler Pass?

During the launch period, Common is free: there is no subscription yet, so there is nothing to cancel. Once the Traveler Pass launches, open Settings → Apple ID → Subscriptions on your iPhone and tap Common → Cancel Subscription. Deleting the app does not cancel a subscription.

I see something I want to report. What do I do?

Tap the ⋯ menu on a Moment or a profile and choose Report. You can also block a user from the same menu, they won't be able to see you on the map or join your Moments. For urgent cases involving minors, trafficking, or exploitation, email safety@common-app.co directly.

I've been rejected as a host. Can I re-apply?

Yes. From the app, the Profile screen offers a "Re-apply" link that opens the host application form on our website. You can refine your answers and submit again; the previous decision is reset to pending for our team to review.

Do you do background checks on hosts?

Our team reviews every account by hand, looking at the first photo on the profile to confirm it belongs to a real person, and reads every host application before approving it. Where we need to confirm who someone is, we may ask for an identity document. We do not perform criminal background checks. Travelers should always use good judgment, meet in public when possible, and use the in-app safety tools. See our Terms for the assumption-of-risk acknowledgment.

Do you have a Discord / community space?

See our Community Guidelines. Common is a calm, intentional product, we don't run a public Discord because the in-app experience is meant to be the space where you meet.

Emergencies

Common is not an emergency service. If you or someone else is in immediate danger, contact your local emergency number (112 in the EU, 911 in the US, 191 in Thailand, 112 in Indonesia). For child-safety concerns, you can also report directly to the National Center for Missing & Exploited Children (US) or your local equivalent.

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